Terms and Conditions

Return and Refund Policy .

We stand behind everything we sell.If you are unsatisfied with your purchase , you may return it for an exchange or refund within 30 days.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please advise us upon receipt of your purchase if you wish to exchange an item/s. If you would like exchange an item/s (not including items that have been personalised) please email ErinsEpoxyShoppe@gmail.com with your order number, the item you would like to exchange and the item you would like to replace it with. Once we have received your exchange request, we will provide you with a RMA number which you will need to include with the item you are returning.

Please note that all extra postage costs incurred exchanging or returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you are returning a product for a refund your initial shipping fee can not be refunded.

Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.